Guest Services Class Collaborates with Women & Infants

Bringing the Hospitality Industry to the Medical Industry - Is it possible? 

This winter was the beginning of collaboration between Women & Infants and Johnson & Wales University.

HOSP1008 Winter Term Course has made this collaboration a class project. 

The overall mission of the joint project is to improve the healing environment.  Women & Infants would like the patients to feel nurtured, pampered and special.  The objective is to transform the building into a healing environment that furthers the goal of “Healthy Hospitality”.

Johnson & Wales University students enrolled in a section of our Guest Service course have recently completed an initial assessment of the building as part of a course term project.  The primary focus will be on the second floor.  Other aspects of the building are also considered.  Preliminary findings are enclosed in this report. 

As the medical industry expands, and baby boomers become older, it’s important for the medical industry to support hospitality best practices.

Johnson & Wales University continues to be a leader in research in regards to transforming the medical industry for a more hospitable environment. International Hotel School department chair, Karen Silva, Ed.D. recently presented about “Healthy Hospitality” and shared best practices to enhance the traditional medical experience into a transformative, welcoming and warm hospitality setting.

Below is a photo of HOSP1008 and representatives from Women & Infants.