Thursday, February 18, 2016

Guest Services Class Collaborates with Women & Infants

Bringing the Hospitality Industry to the Medical Industry - Is it possible? 


This winter was the beginning of collaboration between Women & Infants and Johnson & Wales University.

HOSP1008 Winter Term Course has made this collaboration a class project. 

The overall mission of the joint project is to improve the healing environment.  Women & Infants would like the patients to feel nurtured, pampered and special.  The objective is to transform the building into a healing environment that furthers the goal of “Healthy Hospitality”.

Johnson & Wales University students enrolled in a section of our Guest Service course have recently completed an initial assessment of the building as part of a course term project.  The primary focus will be on the second floor.  Other aspects of the building are also considered.  Preliminary findings are enclosed in this report. 

As the medical industry expands, and baby boomers become older, it’s important for the medical industry to support hospitality best practices.

Johnson & Wales University continues to be a leader in research in regards to transforming the medical industry for a more hospitable environment. International Hotel School department chair, Karen Silva, Ed.D. recently presented about “Healthy Hospitality” and shared best practices to enhance the traditional medical experience into a transformative, welcoming and warm hospitality setting.


Below is a photo of HOSP1008 and representatives from Women & Infants.

Monday, February 15, 2016

Taking Risks — A must do for any JWU Student

A Junior Hotel & Lodging Management student shares his journey of risk taking while at JWU

Brian Goodman, Student Assistant - School of Hospitality 


In life there are plenty of tough decisions that you will have to face – for me, the biggest decision that I have made was to come to Johnson & Wales University – Providence.

However, just being a student at JWU isn’t enough – pretty soon, you will start to get comfortable, and while that might be great for the short term, in the long run, you will most likely regret getting too comfortable. So, what should you do?

Take risks.

As a freshman in The School of Hospitality, during my seventh week at the University, I decided to attend the Fall Career Fair. I had just polished up my incredibly small resume, and I was nervous, as I was about to encounter over 100+ recruiters from large corporations.

I remember the date like it was yesterday – it was October 24th, 2013. I spent the entire four hours at the Career Fair like a kid in the candy store – I didn’t know what I was doing, but I sure as heck had a good time.

It was captivating.  Seeing companies that I have only could dreamed of working for in person, made the dreamer inside of me come alive. I was in awe.

I handed out my resume to almost every Hotel Company that was in attendance; however, I received rejection – for the most part.

One November afternoon, I received a call from a 212 area code – yes, that’s right – New York City. It happened to be Starwood Hotels & Resorts Worldwide, Inc. The recruiter asked me to complete a phone interview – my first ever phone interview, by the way.

I completed the interview over the phone a few days later for Starwood’s Externship Program. I was only in my ninth week at the University at the time. I got accepted for the Externship Program and spent my Freshman Spring Break at The Westin New York at Times Square as a Housekeeping Extern – in an 873 room four-star hotel in the heart of Times Square.
The Westin New York at Times Square 

My dream came alive, and I was incredibly lucky to be living my dream – working in a hotel; working in my major - Hotel & Lodging Management – during my freshman year.

From there, my Starwood journey grew, and I have been lucky to travel around the country working in Starwood Hotels – such as the St. Regis San Francisco, and the W Atlanta – Midtown. I have also returned back to my ‘home’: The Westin New York at Times Square twice – once as a Finance Summer Intern, and last summer as a Revenue Management Intern. I have grew, both personally and professionally as a result.
The Westin New York at Times Square Summer 2015 Interns at Starwood Corporate

This wouldn’t have happened without taking risks and being a student at JWU Providence.

Take risks, explore, and get out of your comfort zone. President Obama said, “Change will not come if we wait for some other person or some other time. We are the ones we've been waiting for. We are the change that we seek.”

If you’re a Hotel & Lodging Management student, you will learn about change in HOSP3005 – Leading Service Excellence in the Hospitality Industry.

So, if you’re thinking of taking a risk, do it: what’s the worst that can happen?

 

NSMH JWU-RI Chapter Wins Chapter of the Year

NSMH JWU-RI Chapter wins Chapter of the Year 

NSMH JWU-RI Chapter wins National Chapter of the Year 

Johnson & Wales University Providence’s student chapter of the National Society of Minorities in Hospitality has earned Chapter of the YearLargest Membership – Northeast and Best Membership Drive honors from its national parent organization. The group was honored at the society’s 27th Annual National Conference in Washington, D.C. The award recognizes the chapter that has excelled in its commitment to the society’s mission and vision. That includes completing multiple community service projects and creating professional development workshops for its members.
Member Claudio Beckford ‘17 was awarded a position on the National Board as the 2016-2017 Northeast Regional Chair.
The three-day conference attracted over 600 students from 80 chapters across the nation. The theme of this conference was “One Nation, One House: Diversity Matters.” The sixteen students from Johnson & Wales University Providence attended panel discussions and workshops that explored career development and trends in the hospitality industry. They also networked with hundreds of students and employers at the conference’s large career fair.
Chapter co-president, Brian Goodman states, “NSMH has allowed myself and countless other students to explore the hospitality in depth by celebrating diversity, and continuous learning, growing, personal and professional development. This conference proved that NSMH is without a doubt, an exceptional organization to be a part of — both on the chapter and national level.”
Johnson & Wales University Providence’s NSMH student chapter celebrates human and experiential diversity in all aspects of the hospitality industry, including hotels, restaurants, casinos, and country clubs. For its members, it is a resource for career development, community service, and the exploration of industry trends. To learn more about NSMH, visit the Involvement Network, or email bgoodman@jwu.edu

Meet the International Hotel School

Meet our Department 

The International Hotel School 


Chair: 
Karen Silva, Ed.D. 

Professors:
Paul Bagdan
Mansour Moussavi

Associate Professors: 
Jane Boyland
Katie Davin
Debbie Howarth
Leslie Kosky
Min Kim
Dale Silva
Robert Wahl
Peter Zacchilli

Assistant Professors:
Brian Ferguson
Magnus Thorsson
Rex Warren