Spa Management Class Hosts Annual Spa Night
On Monday, April 25th, the students in HOSP3810 (Spa Management) brought Sonoma Aroma Spa to JWU. Guided by Professor Victoria Moutahir, the class applied the course content of Spa Management, created a spa and brought it to life.
Each student interviewed for their position in the spa and
was hired to work as part of the spa team. The positions were divided into
departments and each had a specific role in creating the spa. Human Resources
created job descriptions, standard operation procedures for operations,
financial management, and human resources to guide the departments.
As a class, they named the spa and created a menu of
services. Once these pieces were in place, each department went to work. Design
and marketing created the theme and logo for the spa. They had the task of
decorating a spa on a budget of paper money and as you can see in the pictures,
they accomplished it.
Immediately, reception went to work on soliciting vendors in
the community. The department, successfully brought in Citron Spa to offer
threading, polish changes, and skin analysis. East Side Chiropractic offered
posture analysis. Body Kneads, Inc. offered chair massage and reflexology.
Balance Acupuncture offered mini acupuncture sessions and aromatherapy
products. Amina offered henna and essential oils. All of the vendors donated
their time and prizes for a raffle organized by the marketing team.
Once the vendors were contracted, a Facebook page was
created to promote the spa. The spa was sold out the week before and services
were offered from 6p – 9p. In addition to the services, the team created a
relaxation station where guests could color or relax with tea from the tea and
water station.
The night was a great success! The accounting team
calculated a (paper money) profit of $1,185.
The departments and students working in them and their roles
are described below.
HR – Tyler Lynch, Caroline Abbott, Chelsea Raleigh
This department
was responsible developing job descriptions, recruitment, selection, and
monitoring the spa staff and service providers. They developed evaluation
tools, compensation packages, contracts, and termination procedures for spa
staff and service providers.
Accounting – Emily Dripchak, Michael Mazzotta
Responsible for
creating the start-up budget, 1 year cash flow projection, and balance sheet
for the spa. This department created ‘money’ to be used by the guests paying
for the spa services. Additionally, they oversaw and enforced the
implementation of the budget in all areas of the spa.
Design/Marketing –
Amanda Ludlow, Jeremy Krucker, Monica Roman
Responsible for
creating the design and layout, chooseing colors, furniture, and other
amenities for the spa. Additionally, they created and implemented a marketing
plan for the spa and spa services to promote the spa night.
Reception – Allison Boyle, Courtney Linehan
Responsible for
scheduling appointments, greeting guests, handling financial transactions, and
ensuring guest overall positive spa experience. They used an online scheduling
software to create a seamless scheduling experience for the guests.
Spa Manager – Nicole
Cibu
Responsible for
overseeing the daily activities, communication with guests, develop, oversee
and enforce all policies and procedures, and oversee all human resources
functions of the spa. Additionally, she worked with marketing, vendors, and the
spa services manager to ensure a successful spa night.
Spa Services Manager – Anas Barzanji
Responsible for
overseeing the daily activities of spa services, communication with guests,
develop, oversee, and enforce all policies and procedures related to spa
services. Additionally, he worked with the spa manager, marketing, and vendors
to ensure a successful spa night.
Spa Services Assistant – Chenyu Guo, Fang Xue,
Yolanda Yan
Responsible for
coordinating all necessary products and supplies for spa service
providers/vendors. Additionally, they helped to ensure the overall cleanliness
of the spa.
Below are some photographs from Spa Night:
